Why hire a professional sitter?
We love what we do, we have chosen to do this for a career because we love animals and want to work with them, we are trained, vetted and insured, we have the experience and knowledge to ensure the happiness and wellbeing of your pet/s. The neighborhood teenager may be less expensive but will they know what to do in an emergency or be able to detect if your pet is not feeling well that day? We can be relied upon to visit your home when we say we will and there will always be a backup sitter in case of unforeseen events.
What areas do you cover?
We cover Cary, Apex, Holly Springs, Fuquay Varina, Morrisville and Raleigh.
How do I schedule a sitter?
If you are a new client to Waggers you can contact us by email at Allison@waggerspetsitting.com or by phone 919 244 3940. There is also an online enquiry form on our website at http://www.waggerspetsitting.com/contact-us/. Existing clients may use our client portal if the reservation is more that 7 days in advance.
Will I get to meet my sitter?
Absolutely yes! Once you have contacted us requesting service, we will look and see which of our sitters is best suited and located to you. They will contact you directly to introduce themselves and to set up an initial meet and greet prior to the booking commencement.
What happens at the initial consultation and do you charge a fee for it?
The initial meet and greet is free of charge if you make a booking at the same time. For subsequent meetings, for example you get a new pet then a $15 fee will apply. Once the sitter reaches out to you to make an appointment to visit with you, they will make sure you have access to our paperwork that you can complete ahead of time. At the meeting, they will meet you and most importantly your pet/s, they will go through the routine for feeding, walking, cleaning, medical needs as well as the location of the food and cleaning supplies etc. with you. They will also be able to answer any questions you may have and of course collect house keys and the completed paperwork. The meeting should not take longer than 30-45 minutes.
If I don’t have time to meet with the sitter initially will you still visit my pets?
No, we must meet with you initially before we will provide service.
Do you have paperwork that needs completing?
Yes, there is paperwork and you can find the forms you will need to complete here http://www.waggerspetsitting.com/services/. There are four forms at the bottom of that page that you can print out to complete. You can either email them back to us at Allison@waggerspetsitting.com or hand them to your sitter at the initial meet and greet.
Why do I need to give you 2 keys, how can I get my key returned to me?
We prefer to have 2 keys for the home, one for the sitter to use and the other to be kept locked in the main office in case of any emergencies. If you wanted your key back after visits there is a $10 fee each time we pick up/drop off a key to you.
Can I leave a tip for my pet sitter?
Absolutely yes, do feel free to tip your sitter, be sure to specify what the additional money is for so that they are clear it is for them.
May I book directly with the sitter?
It is our preference that you book directly through the main office. Either through the client portal, email or phone.
Will I always have the same sitter?
When you first register with us we allocated one particular sitter to you, they will visit you for all your bookings provided they are available. If they are not available, a substitute sitter can cover.
Bad weather policy?
Waggers Pet Sitting will always do everything possible to get to your home and take care of your pets. However, we may be delayed and/or unable to get to your home if roads are closed or impassable due to ice, snow, flooding etc. In the event of bad weather or natural disaster, we will do everything possible to procure your pet(s) and secure your home, but will not be liable to do so.
What animals do you care for?
We have experienced sitters accustomed to caring for dogs, cats, rabbits, rodents, birds, fish and reptiles.
Do you board pets?
Yes, a few of our sitters do board dogs in their own homes whilst you are away.
What happens at an overnight visit?
It is a 12 hour stay in your home, the sitter is allowed to leave to do pm visits and return when done. We will still cover the specified allotted time. This can start anywhere from 6-10pm and go until 6-10am.
If I get home earlier than expected will I get a refund?
No we cannot make refunds should you decide to return early.
Can I specify a time for your visits?
We cannot guarantee a specific arrival time. We will do our best to arrive close to your preferred time, but we must allow for a one-hour window in case of any unforeseen issues.
What if my pet has an accident in the home?
At the initial meet and greet we would have asked you where you keep cleaning supplies and will do our best to clean any accidents you pet may have in the home.
Are you sitters insured?
All of our sitters are very carefully vetted before we employ them and are all insured.
What are your terms and conditions?
Our terms and conditions can be found on the agreement that we ask you to sign when you first book with us and can be found at http://www.waggerspetsitting.com/wp-content/uploads/2016/11/Waggers-Pet-Sitting-service-agreement-2-v2.pdf
What are you pet sitting rates?
Here is a link to our pricing form: http://www.waggerspetsitting.com/wp-content/uploads/2016/11/Waggers-Pricing-v2.pdf
How would an emergency with my pet be managed?
At Waggers Pet Sitting we take the health and wellbeing of your pet/s as seriously as we do that of our own pets, if you are planning on a vacation away from home it is very important that you contact your veterinarian and let them know that Waggers Pet Sitting will be taking care of your pet and to leave a credit card on file with your veterinarian in case your pet should need treatment whilst you are away. We will do what we can to attend the specified veterinarian but should they be unavailable we will take your pet to an alternative. Any charges incurred by Waggers should be paid in full within 3 days of your return.
Can I receive updates whilst I am away or contact you?
Absolutely yes, just let your sitter know that you would like to have a text or email and the frequency that you would like these contacts i.e. every visit or every couple of days etc. We can also leave service notes in the home for you to read when you return home.
When is payment due and how can I pay?
Payment is due at the start of contracted service. We accept personal checks, cash or payment via PayPal via our website or via Stripe through the client portal.
What is your late payment fee policy?
Services not paid in advance are subject to a fee of $5 per day, this fee will be added to invoices overdue by 3 or more days.
What if I need to schedule short notice?
If you need to schedule at short notice, please call or email us and we will do our very best to accommodate you. Please be aware that during the holidays we get very busy and do book up quickly.
Are there any cancellation fees?
Reservations cancelled less than 7 days before booking commences will incur 100% of contracted fees owed. If more than 7 days’ notice given no monies owed unless it is a holiday in which case, the $25 deposit will be retained. For our regular weekly/daily scheduled clients there will be no cancellation charge for short notice cancellations unless the sitter is already on their way to you, in which case 100% of the daily fee will be payable. In the event of any natural disaster/acts of God etc. refunds will be discretionary on a case by case basis.
Are there any fees and cancellation requirements for the holidays?
There will be a $25 non-refundable deposit for holidays due upon booking, this will be used towards the holiday reservation. There will be an additional $5 (plus $1 per additional pet, $2 per additional pet for weekly clients) fee per visit for Thanksgiving Day, Christmas Eve/Day, New Year’s Eve/Day, Easter Sunday, 4th of July, Memorial Day and Labor Day. A minimum of 7 days’ notice is required for cancellation. Deposit payments can be made online or by check and sent to:
105 Dagenham Lane
Why do we have a cancellation policy?
Our sitters have a limited number of jobs they can do and be able to give each pet the time and attention they deserve. A time slot is reserved for you and your pet, this means that the sitter will not be able to fill that slot should you cancel just before the booking commences and that sitter will lose out on work.